Read the instructions at the top of the request form carefully each time because these instructions change periodically.

1. When is the request deadline?
   All transportation requests must be submitted 2 business days in advance by 1:00PM. For example, a Wednesday ride request must be submitted by Monday 1:00PM.  Requests for Monday rides must be submitted by Thursday at 1:00PM. For Tuesday, please send your form by Friday at 1:00 PM. 

2. Whose name and phone number goes into the form?
   Put the name and phone number of an adult who will be riding. It helps to tell us if you are using Whatsapp.

3. Should I put the appointment time or the time I want to be picked up?
   Put the exact time of the appointment in the form. We need this in order to determine an accurate pick up time.

4. After I fill out the form, what do I do?
   Hit the SUBMIT button. That is usually enough. If it doesn’t work, first check that all the required questions have been answered. Questions that have a red star * are required. But another thing to check is that sometimes the system gives you a security “test” that you have to complete before it will let you SUBMIT your form. The test asks you to check off the all of the pictures of certain everyday things like buses or traffic lights. Finish this “test” and click SUBMIT again. 

5. After I send the request, what happens?
   You will receive an immediate automated email confirmation that tells you that we received your request. If you don’t receive this, then something went wrong with your request. If this happens, please check your spam folder. If it’s not in spam then you can either try to send it again or give us a call. 

6. After I get the email confirmation, what happens?
   MANA will call you a day before your appointment and arrange a pick up time with you. We will try to reach you a few times, but if you don’t respond, we will not be able to give you a ride. If you don’t hear from us to arrange your ride, please call us.

7. How do I get a ride home?
   Call us when you are completely finished with your appointment and we will arrange for the ride back.

8. What can I do if I don’t have a car seat for my child?
   Let us know and we will try and figure it out with you.

9. What is “Message to MANA” for?
   This is where you can tell us anything else we need to know about the ride you need.

10. How many rides can I ask for each week?
    We do not limit the number of rides, except for grocery shopping. We allow only one grocery shopping ride per week.

11. What happens if I miss my ride?
    Give us a call immediately if you miss your ride. There are lots of reasons that people miss their rides, so we will talk about what happened and determine if another ride can be provided.